ABSTRACT
Due to the high importance of Information Technology in the sector this research work is carried out to examine the impact of Information technology on the activities of the banking sector. Questionnaire was the major research instrument used for this research work, it was administered to staff and customers of some selected bank; 50 to staff and 120 to customers out of which only 30 was recovered from staff and 80 from customers. The questionnaires were analyzed with the use of linear regression analysis with the aid of Statistical Package for Social Science (SPSS). The conclusion gotten from this research work is that information technology has a positive impact on the operations of the Nigerian Banking Sector. It has increased the productivity and profitability of Nigerian banks. Some of the recommendations made in this research work are; Banks should explore every means to ensure they get up to date with information technology, Banks should go ahead to partner with countries that are well developed to gain more technical know-how of information technology from such countries, Government should on their own part do all necessary things to encourage the use of Information Technology by banks.
INTRODUCTION
.............. The Information Technology today is rightly called the Technology of the Century as it has found its application and use in every walk of life in every society of the world. Distances no longer exist and the world appears to have shrunk into a Global Village. The wisdom of the wisest is today available to the stupidest of the person thus ushering in an era of real equality of opportunity to all. It is really a landmark achievement that more than six billion population of the world will soon be living in a virtual village. Information Technology is a developing technology that aims at obtaining the maximum information with minimum of resources, labor or time.
More than most other industries, financial institutions rely on gathering, processing, analyzing, and providing information in order to meet the needs of customers. Given the importance of information in banking, it is not surprising that banks were among the earliest adopters of automated information processing technology. The technological revolution in banking actually began in the 1950s, well before it began in most other industries, when the first automated bookkeeping machines were installed at a few US banks (Roger, 2000).
Automation in banking became common over the following decade as bankers quickly realized that much of their labor-intensive, information-handling processes amongst others could be automated on the computer. A second revolution occurred in the 1970s with the advent of electronic payments technology. Recognizing the advantage and importance of information security, among all industry, the financial services industry during the late 1970s and early 1980s was also the first of all industries to implement encryption technologies on a widespread basis basis. In the earlier decades, three main reasons were identified for the cause of investment in technology.
These three main reasons still fit into the current decade. First, they anticipate reductions in operating costs through such efficiencies as the streamlining back-office processing and the elimination of error-prone manual input of data. Second, institutions see opportunities to serve their current customers and attract new customers by offering new products and services as well as enhancing the convenience and value of existing products and services. Third, with more powerful data storage and analysis technologies, institutions are able to develop and implement sophisticated risk- and information-management systems and techniques (Roger, 2000). ...............
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CHAPTER ONE: INTRODUCTION
1.1 Background to the Study.
1.2 Statement of Problem.
1.3 Objective of the Study.
1.4 Research Questions.
1.5 Statement of Hypothesis.
1.6 Significance of the Study.
1.7 Scope of the Study.
1.8 Limitation of the Study.
1.9 Operational Definition of Terms.
CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction.
2.1 Information Technology.
2.2 Evolution of Information Technology.
2.3 The Banking Sector.
2.4 Adoption of Information Technology in the Banking SectOR
2.5 Electronic Banking. `
2.6 Mobile Banking.
2.7 Automated Teller Machine.
2.8 Application If Information Technology in Marketing in Banks
2.8.1 Technological Marketing.
2.8.2 Technology in Distribution Channels
2.9 Customer Relationship Management.
2.10 S.W.I.F.T.
2.11 Facsimile Transmission or Fax.
CHAPTER THREE: RESEARCH METHODS
3.0 Introduction.
3.1 Research Design.
3.2 Study Population.
3.3 Sampling Techniques.
3.4 Sources of Data Collection.
3.4.1 Primary Data.
3.4.2 Secondary Data.
3.5 Data Collection Instrument.
3.6 Validity and Reliability Test.
3.7 Reliability of Research Instruments.
3.8 Method of Data Analysis and Representation.
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.0 Introduction.
4.1 Respondent Characteristics and Classification.
4.2 Testing of Hypothesis.
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION
5.0 Introduction.
5.1 Summary of Findings.
5.2 Conclusion.
5.3 Recommendation.
5.4 Suggestion for Further Study.
Bibliography
Reference code: c011
Reference code: c011
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94 Pages
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